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Customer Service - FAQs

GENERAL


What brand of shoes do you carry?

We manufacture our own high quality shoes, Sassy Assy Shoes MADE IN USA. But we carry also carry world known brands such as Pleaser USA, Demonia, Ellie Shoes and Katonica.

What size shoes should I order?
When buying an Open-toe high heel shoes, it is normally recommended to buy the same size you wear in a flat shoe. When buying closed toe high heels, it is normal to purchase 1/2 size larger than your normal flat shoe size. All shoes on this site are only available in whole sizes, please order the next largest size if you normally wear a half size. (i.e. Size 7 ½ = Size 8) These tips are taken from industry standards and should only be used as a guide for buying the proper size. However we will not be held responsible if you do not purchase the correct size. Buyers should be familiar with their particular preference for sizing.

Can I cancel my order?
Orders can only be cancelled if item is not in stock or on back-order failing to arrive by desired date, if any. Please call 973-491-2625 to cancel orders, if orders have already been processed, cancellation will not be made.

How do you convert a man's shoe size to a lady's shoe size?

Shoes fit differently. Our best rule of thumb is a two-size increase. (i.e. - A man's 9 converts to a woman's 11.)

 

PAYMENT

What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express and PayPal for all orders. We also accept Cashier's Checks and Money Orders denominated in US dollars and drawn on a US bank. We do not accept any Money Orders on International orders.

Is My Payment and Credit Card Information Secure?

Credit Card information is encrypted when a shopper enters the credit card number in the web browser and when it is sent to the server. Being an Internet company we encounter a lot of fraudulent transactions, many of these transactions are due to un-verified billing/shipping addresses. In order for us to be covered against any chargeback claims from a customer/credit card issuer, you must provide a verified billing address that will match your credit card's.
 

 

SHIPPING 


How much is shipping?


When will I receive my item?

Shiping Method Approximate
Processing Time

Approximate
Shipping Time

Approximate
Delivery Time

UPS GROUND 2-3 Business Days 2-5 Business Days 8 Business Days
USPS Priority 1-2 Business Days 3 Business Days 5 Business Days


We do NOT guarantee delivery times. Estimated delivery times apply to in-stock items only.

Do you ship outside the United States?
Yes. We ship anywhere in the world. But for insurance purposes, we only ship via USPS EXPRESS INTERNATIONAL.

How do I track my order?
We will email you with your tracking number as soon as your order is shipped.

 

RETURNS/EXCHANGES


What is Your Return Policy?

1 - Notify us by email at sassyassyorders@yahoo.com within 7 days of receiving your order if you wish to make a return.
2 - Once you notify us, you will be sent a authorization code number

DETAILS All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. Items returned MUST be in NEW, UNUSED Condition with non-damaged packaging. Damaged packaging (original manufactures box) will result in a $5.00 box fee. Do not mark or tape original box in any way. We will NOT accept returns of items with obvious signs of use. You must notify us by email within 7 days of receiving your order if you wish to make a return. Failure to notify us within a 7 day period will result in refusal of your return. *We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization send to us. Once you notify us, you will be issued a RMA # which must be written on the outside of the package you days to return the item's to us. Print and complete Merchandise Return Form. Original manufactures shoebox MUST be shipped back with an outside carton, do not return shoes in only the original manufactures box. Any packages received without the appropriate RMA # written on the outside, or received after 7 days, will be returned to sender.

*Returns for store credit must meet the above terms. 15% restocking fee will be waived on returns made for store credit. Excessive returns for store credit, as determined by SassyAssyShoes.com, will be assessed with a 15% restocking fee.

Refused Shipments - All refused shipments will result in 15% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders.

*Be sure to include in writing with your authorized return how you would like your refund (credit card or store credit). All returns made without details on how you would like refund, will result in store credit.

If you would like to cancel an order, please call right away.
*ONCE SHIPMENT LEAVES FACTORY
MONEY WILL NOT BE REFUNDED!